Exceptionally Complex Support Needs (ECSN) NDIS

Our services

Assistance for coordination of supports

Our ECSN team can assist support coordinators and disability service providers working with people with complex support needs. Our peer support and secondary consultation approach is designed to enhance existing service provision. We use our networks of expertise to help in our consultation response.

Information access in relation to complex needs

As a national program, we continually source, develop and disseminate information and resources in relation to people who may at risk of entering crisis. We support content contribution to resources and programs as well as source information that helps build service responses for people with complex needs.

After Hours Crisis Referral Line

The ECSN program includes an After Hours Crisis Referral line for emergencies and in relation to NDIS participants (18yrs and older). This service is for NDIA approved referrers only such as emergency service organisations (police, ambulance, public and private hospitals), acute state mental health services, federal police, and state justice officers.

Stay Connected

Sign up to the ECSN Information Hub Newsletter

Click here to sign up to the Information Hub. You’ll become part of our database to receive important information, invitations to exclusive events and webinars.

Join the ECSN Facebook Group

Click here to join the group and stay up-to-date with all the latest ECSN information.

Make a call

You can reach a member of the team by calling 0419 322 499.

Where a crisis occurs during business hours, providers and emergency services should contact the NDIA on 1800 800 110 or contact their local NDIS representative.


Send an email

Email the team directly via ecsn@nulsengroup.com.au.

Attend a Zoom Webinar Event

Navigating the Quality and Safeguarding Behaviour Support Rules

Nulsen’s ECSN program will be hosting a series of webinars to provide an opportunity for reflection and discussion related to what can be considered ‘grey areas’ in understanding the NDIS Quality and Safeguarding Commission, Behaviour Support rules. How do we best understand the implications when finding the right service provider and how will they impact on families?

The sessions will be delivered via Zoom with approximately 40 minutes of information followed by 20 minutes of questions and discussion.

  • Webinar 1: Why RP rules? Implications on provider practice and operations. Co presented by Cindy Wieman.

Monday 17th August 11am – 12:15pm. Click here to register for this event.

  • Webinar 2: Understanding the RP authorisation process for WA. Co presented by Department of Communities.

Monday 24th August 12:30pm – 1:30pm. Click here to register for this event.

  • Webinar 3: Clarifying what Restrictive Practices are, exploring the ‘grey’ areas

Monday 7th September 12:30pm – 1:30pm. Click here to register for this event.

  • Webinar 4: What does evidenced based practice look like for Behaviour Practitioners?

Monday 21st September 12:30pm – 1:30pm. Click here to register for this event.

  • Webinar 5: Implications of Restrictive Practice rules for Self Management.

Monday 5th October 12:30pm – 1:30pm. Click here to register for this event.

Click here to download the event series printable PDF flyer.

Exceptionally Complex Support Needs ECSN NDIS

How can you get involved?

Service providers, including support coordinators, disability providers and mainstream and community services can get involved with the ECSN program by:

  • Assisting after hours crisis responses through the provision of funded supports such as after-hours crisis accommodation, support coordination and one-to-one support. We welcome you to keep us updated about your organisation’s capacity to provide support in these areas. Email ecsn@nulsengroup.com.au.
  • Contact us to discuss your support needs in the delivery of your service or to access or share information and knowledge. Email ecsn@nulsengroup.com.au to get involved and find out more.
  • Sign up to the Nulsen Group ECSN Information Hub Newsletter to receive important information and invitations to exclusive events and webinars.
  • Join the ECSN at Nulsen Group Facebook page where we’ll share weekly content and resources.

ECSN Hub Resources

Here you can find all the ECSN Information Hub resources distributed via the Hub Newsletter and our Facebook Group page.

Approved Referrers

Nulsen Group will work with approved referrers of the ECSN program to establish a crisis response after hours for NDIS participants. Crisis referrals may occur where an NDIS participant’s disability related supports suddenly become ineffective, inadequate or absent and where the participant or their existing support coordinator is unable to enact short term arrangements or in-house supports that exist in their NDIS Plan.

What is an Approved Referrer?

Approved referrers are State Government nominated services including health, justice and emergency services (such as police and ambulance).


Feel Like You Need More Information?

Contact a member of the ECSN team on 0419 322 499 to discuss your needs.