We especially welcome feedback from service users and their families. These guidelines explain how service users, their families, friends, staff, advocates and people in the community, can give us their feedback or lodge a complaint.
Service users and their families, are welcome to ask a friend, family member, advocate or one of our employees for help.
Service users or family members can also provide us with feedback via:
- The Family Satisfaction survey
- An informal catch-up with our Chief Executive Officer, Gordon Trewern, or Executive Director Operations, Caroline Watt
- Contacting their Area Manager or Residential Service Manager
- Downloading a PDF version of the Nulsen Feedback Form